Create focused client surveys around the questions that matter to your service, with each question combining a written response and a 1–10 rating.

Clients can complete available surveys directly through the Ontouch Client Portal, linked to the correct company and site. Your team can also complete a survey with or on behalf of a client from the Ontouch website when feedback is gathered in person or by phone.

Every submission is recorded against the survey and site, giving management a consistent way to compare responses, identify low ratings and understand where service is working well or needs attention.

Give clients a direct voice through the Client Portal. Available surveys load from your Ontouch survey question sets and can be completed against the sites the client is authorised to access.

The portal also includes Client Feedback for quick service comments: clients can score their experience from 1–10, add written feedback and, when preferred, submit that feedback anonymously. Responses feed back into Ontouch so your team can act on concerns sooner and use positive feedback to reinforce what is working.

Survey management on our website

Build and maintain your survey question sets, add or edit questions, and complete surveys directly from the website when working with a client. The Survey dashboard shows completed surveys, sites surveyed this month and sites still without a response, helping managers see where follow-up may be needed.

Reporting turns the responses into useful service insight. Review submission volumes, average ratings, low-rated responses, responding sites, trends and detailed question-level answers, with comparisons that help highlight changes from one reporting period to the next.

Use real client feedback to spot service risks earlier, recognise strong performance and make improvements based on evidence rather than assumptions.