Ontouch provides cleaning and facilities management companies with a complete operational management platform designed to improve service delivery, staff accountability, quality control, maintenance reporting, and communication across all sites and teams.

We empower your team to be your eyes in the field by giving management real-time visibility into every cleaning, maintenance, and facility-related activity taking place on site.

Cleaners, maintenance staff, supervisors, and facilities personnel can clock in directly from their mobile devices, with geo-location verification ensuring they can only activate site visits once they arrive at the correct location. This improves attendance monitoring, reduces time fraud, and ensures accurate reporting of working hours and site visits During a site visit, staff can complete assigned cleaning tasks, maintenance inspections, facility checks, audits, patrol routes, and structured questionnaires directly from their phones. Employees can capture live progress photos, before-and-after images, log incidents, report faults, and submit proof of completed work in real time.

QR codes, NFC tags, or checkpoint activations can be placed throughout buildings, allowing staff to scan specific areas, equipment, rooms, or assets and complete location-specific tasks, inspections, cleaning procedures, or maintenance questionnaires. This ensures accountability and confirms that all required areas have been serviced correctly.

Ontouch enables management to monitor:

Time spent on site
Cleaning and maintenance duration per task or area
Staff productivity and efficiency
Missed or incomplete tasks
Team and route progress in real time
Site compliance and SLA performance
Supervisor inspections and quality control checks
Asset inspections and maintenance history

The Facilities Services module allows companies to manage a wide range of operational activities, including:

Routine facility inspections
Preventative maintenance schedules
Building audits and compliance checks
Asset and equipment inspections
Health and safety reporting
Stock and consumable tracking
Contractor management
Incident and fault reporting
Task scheduling and escalation management

Maintenance issues such as broken windows, leaks, damaged equipment, electrical faults, hygiene concerns, or safety hazards can be instantly recorded, photographed, assigned, and escalated to the correct personnel for action. Management receives live notifications, allowing for faster response times and improved issue resolution.

Cleaning and facilities teams can work individually or collaboratively by sharing routes, inspections, tasks, and schedules, making it easier to manage large buildings, shopping centres, offices, warehouses, estates, hospitals, schools, and multi-site operations.

Automatic notifications can be sent to management or clients when staff arrive on site, complete tasks, miss checkpoints, report incidents, or complete inspections. Detailed client reports can also be generated, including proof of service, completed checklists, photo evidence, attendance records, maintenance logs, and site activity summaries.

Ontouch also assists with inventory and asset management by helping companies monitor the handover and usage of cleaning chemicals, consumables, tools, machinery, keys, radios, and other equipment. Asset tracking and maintenance history ensure better accountability and lifecycle management of critical equipment.

Client satisfaction surveys and quality control audits can be managed directly through the platform, giving companies valuable feedback and insights into service quality, operational performance, and areas requiring improvement.
With live activity tracking, KPI monitoring, performance reporting, scheduling, task management, facilities maintenance tracking, and real-time operational oversight, Ontouch helps cleaning and facilities management companies improve efficiency, maintain service standards, increase accountability, reduce operational risk, and deliver a more professional experience to their clients.

Employees also benefit from having clear access to their schedules, assigned duties, task lists, reports, and work expectations directly from their mobile devices, helping them stay organised, productive, and accountable throughout the day.

Everything is recorded and both employee and employer feel at ease, organised and productive.