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ROUTES
Routes are designated site points that need to be visited within a scheduled time in specific or any order with an optional multiple user function
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If your company has assigned a route schedule to you, the Routes module will become available once you have clocked in onsite.
Ontouch offers different route systems to suit different industries and operational needs.

Depending on your industry, your company can choose the route system that best fits the way your team works, whether that is Security Routes, Facility Services, or Room Servicing.
Each route type is designed to support a specific requirement, such as patrols, service checks, cleaning tasks, inspections, or room servicing.

To use the route system, first clock in onsite and open the Routes module. Any routes or rounds assigned to you will be displayed.
If the route has a scheduled start time, the round will become available when it is time to begin. Simply select the route and click Start.
Routes available after site log on
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As you move through the route, scan each designated point using the QR code, barcode, or NFC tag provided at that location.

After scanning a point, you may be asked to complete a task, answer a question set, add comments, capture a photo, report an issue, or continue to the next point.

Ontouch records important timing information throughout the route, including the start time, end time, total route duration, and the time taken between points.
This helps identify completed, missed, incomplete, delayed, unusually fast, or unusually slow routes.
Companies can set up multiple routes, assign them to specific employees or teams, and control which users have access to complete them.
This gives management better control over who is responsible for each scheduled route and helps ensure that work is completed correctly and on time.


Click to view a PDF with more details about the various route modules below.

PDF Room servicing

PDF Facility services

PDF Security Routes
Route management on our website
Live reporting allows current and completed routes to be monitored in real time.
Detailed route reports and summaries are also available, showing completed rounds, missed points, partial completions, timings, durations, concerns, site activity, and supporting information captured during the route.

Employees benefit from a clear view of the work expected from them, including their route schedules, assigned tasks, and activity history. This helps both employees and management stay organised, informed, and productive.

Everything is recorded and both employee and employer feel at ease, organised and productive.


             

Live updates on all activities
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Choose the right Ontouch route module

Ontouch offers different route and service modules depending on how your team works. Use this quick comparison to identify whether you need Security Routes, Facility Services, or Room Servicing.

Feature / Requirement Security Routes Facility Services Room Servicing
Scheduled route or service events Yes Yes Yes
Assign work to a user or team No No Yes
Uses QR / NFC scanning Yes Yes Yes
Confirms physical attendance at a point Yes Yes Yes
Best for patrols / guard checks Yes No No
Best for building, site or facility inspections No Yes Limited
Best for rooms, washrooms or service areas No Limited Yes
Multiple checkpoints per schedule Yes Yes Yes
Fixed points or locations to be checked Yes Yes Yes
Monitor time between scanned points Yes Optional Optional
Detect if a route is completed too quickly Yes Optional No
Detect if a route is taking too long Yes Optional No
Highlight missed or delayed checkpoints Yes Yes Yes
Measure total route / service duration Yes Yes Yes
Room-based task list No Limited Yes
Custom questions / service checks Yes Yes Yes
Capture comments and photos Limited Yes Yes
Log issues found during the service Limited Yes Yes
Track missed, incomplete and completed work Yes Yes Yes
Live dashboard visibility Yes Yes Yes
Detailed reporting and PDF reports Yes Yes Yes

Security Routes

Security Routes are best when the main requirement is to prove that guards or staff physically followed a route and scanned the required checkpoints.

  • Security patrols
  • Guard monitoring
  • Perimeter checks
  • Checkpoint scanning
  • Timing between points
  • Fast, slow or missed patrol alerts

Facility Services

Facility Services are best when staff need to check specific service points, answer questions, capture evidence and report on service quality.

  • Facility inspections
  • Maintenance checks
  • Cleaning checks
  • Equipment checks
  • Photo and comment reporting
  • Service point monitoring

Room Servicing

Room Servicing is best when specific rooms or washrooms need to be assigned, serviced and tracked against a task list.

  • Washroom servicing
  • Room cleaning
  • Toilet checks
  • Room-based task lists
  • Team or user assignment
  • Proof that each room was serviced

Quick decision guide

I need to know if my guards completed their patrols. Security Routes
I need to monitor how long it takes between checkpoints. Security Routes
I need to know if a patrol was done too quickly or too slowly. Security Routes
I need inspections with questions, answers, photos and comments. Facility Services
I need to check equipment, areas or service points. Facility Services
I need cleaners to service specific rooms or washrooms. Room Servicing
I need to see which rooms were cleaned today. Room Servicing

Choose the right module for the way your team works — routes, service points, or rooms.

* QR code,NFC tag or barcode activation  * Designated points  * Questionaire options  * Time specific options  * Multiple user options  * View completed work

Images are for demonstration purposes only.

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