The SOS module gives employees a clear, always-available way to request urgent help from the Ontouch app when Emergency access is enabled for their company. The SOS icon is available from the app header, so users do not need to navigate through menus during an emergency.

Before anything is sent, Ontouch uses a 7-second safety countdown followed by a final confirmation to help prevent accidental alerts. Once confirmed, the app captures the user’s current GPS location and site, creates the emergency event, and immediately sends push notifications to the emergency responders selected by the company.

An optional voice note of up to 30 seconds can also be attached, giving responders additional context while the emergency is being handled.

Selected emergency responders receive a dedicated emergency notification and can open the event to see who raised it, the site, the recorded location, and the time of the alert.

Responders can acknowledge the emergency directly in Ontouch. Acknowledgements update live on the sender’s Emergency screen, allowing the employee to see how many configured responders have acknowledged the alert. If a voice note was attached, responders can play it from the emergency detail screen.

Recent emergency events remain available in the app so users can reopen an event and review its latest status and acknowledgement information.

S.O.S management on our website
SOS is controlled at company level. Administrators can enable or disable Emergency access and choose the active Ontouch users who should receive company-wide emergency alerts.

Each emergency event keeps the sender, site, GPS location, time of activation, responder delivery information, acknowledgements, and any attached voice note together in one record. Recent events can be reopened from the app so the latest status and acknowledgement information can be reviewed.

This gives organisations a more structured emergency process with faster communication, clearer responder accountability, and a reliable record that can support incident review and safety follow-up.

From the first SOS activation to responder acknowledgement, Ontouch keeps the emergency information together in one clear record.