Whether you run a large hotel, guest house, lodge or small bed and breakfast, Ontouch gives you one system to manage and monitor the day-to-day work taking place across your property.
From housekeeping and room servicing to maintenance, inspections, front desk support and guest-related tasks, management can see what has been scheduled, what has been completed and where attention is still required.

Employees can clock in using their mobile phones, while supervisors can also manage team Attendance. Attendance and Site visits create a clear record of when staff arrive, how long they are on site and which activities are completed during their shift.

Once on site, employees can open their Schedule to see the work assigned to them. Tasks can be used for housekeeping, room preparation, maintenance work, inspections, front desk duties, guest requests and recurring operational checks, while Question sets can be used for structured room checks, hygiene inspections, minibar checks, maintenance inspections, service standards and other property-specific requirements.

Where staff need to move through specific service points or follow a defined sequence, Routes, Facility Services and Room Servicing can be used to confirm that the required rooms, areas or checkpoints were attended to and completed. Photos, comments and session duration can be captured as part of the work record, giving management supporting evidence of what was completed.

Each room, unit, building or service area can have its own tasks, question sets, instructions and service requirements. Notifications can be used to keep management informed when staff arrive, complete work, report a problem or finish an inspection, making it easier to manage multiple rooms, departments or properties from one place.

The Dashboard and Reports give management a live view of hotel operations, including attendance, room servicing progress, completed and outstanding tasks, inspections, incidents, maintenance activity and other exceptions that may need attention. Reports can also be prepared for owners, managers, clients or operational reviews where required.

Surveys can be used to gather structured guest or client feedback and help management understand how service quality is being experienced. If something goes wrong, such as room damage, a maintenance fault, a guest complaint or a safety concern, Incidents can be recorded immediately with comments and supporting Photos for follow-up.

Ontouch can support activities across housekeeping, room servicing, front desk operations, guest meal services, maintenance, facilities inspections, public areas, conference facilities and other hotel departments. Where urgent assistance is required, the S.O.S function gives staff an additional way to raise attention quickly.

Inventory can be used to monitor linen, toiletries, cleaning products, minibar items, guest supplies and other stock, while Assets can be used to keep a record of equipment such as housekeeping machinery, appliances, maintenance tools and other property equipment. This helps management understand what is available, where it is allocated and when something requires attention.

Logbook and handover information can be used between departments or shifts so that outstanding maintenance, guest requests, room issues, equipment problems and follow-up actions are not lost when responsibility changes. Ontouch also includes an instant messaging system, allowing staff, supervisors and management to communicate directly about room changes, maintenance issues, guest requests, incidents and operational updates from within the same platform.

Time management and service efficiency can be monitored across departments, while employees have access to their own Schedule, assigned work and activity history. This helps staff understand what is expected of them and gives management a clear operational record of how work is being delivered across the property.


From attendance and room servicing through to maintenance, incidents, guest feedback, stock, handovers and reporting, everything is recorded so employees and management can stay organised, informed and accountable.